Terms of Service

Last updated: April 11, 2026

These Terms of Service ("Terms") govern your use of the Tolvren platform operated by Tolvren ("we," "us," or "our"), accessible at app.tolvren.com and through our Shopify app, browser extensions, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms.

1. Account & Access

• You must be at least 18 years old and have the authority to bind your organization to these Terms.
• You are responsible for maintaining the security of your account credentials.
• You must provide accurate organization and billing information.
• One account per organization. Team members access the platform through your organization's account.

2. Platform Services

Tolvren provides AI-powered tools for e-commerce brands, including:

• Customer Support Automation — AI-assisted ticket drafting, live chat, and phone support.
• Creative Intelligence — Ad creative analysis, competitive monitoring, and concept generation.
• Marketing Attribution — First-party tracking, identity resolution, and multi-touch attribution.
• Paid Media Management — Supervised campaign management and budget optimization.
• Order & Returns Management — Order intelligence, return processing, and customer portals.

3. Platform Connections

The Service integrates with third-party platforms (Shopify, Meta, TikTok, etc.) via OAuth. When you connect a platform:

• You authorize us to access and sync data according to the requested permissions.
• You may revoke access at any time by disconnecting the platform within Tolvren or from the platform's settings.
• We are not responsible for changes to third-party APIs, rate limits, or data availability.

4. AI-Generated Content

• AI-generated drafts, analyses, and recommendations are suggestions. You are responsible for reviewing and approving all content before it reaches your customers.
• Supervised mode requires human approval before sending. Autonomous mode sends responses automatically based on your configured trust settings.
• We do not guarantee the accuracy, completeness, or appropriateness of AI-generated content.
• You retain full responsibility for all communications sent to your customers through the platform.

5. Data Ownership & Privacy

• Your data remains yours. We do not claim ownership of your order data, customer data, creative assets, or any content you upload or sync.
• We use your data solely to provide the Service as described in our Privacy Policy.
• We do not sell your data to third parties.
• You are responsible for ensuring your use of the Service complies with applicable privacy laws (GDPR, CCPA, etc.) as they relate to your customers.

6. Credit System & Billing

• AI features consume credits according to the model and task type used.
• Credit usage is tracked per organization and reported in your dashboard.
• Subscription plans include a monthly credit allowance. Overages may be billed separately or may pause AI features until the next billing cycle, depending on your plan.
• Refunds for unused credits are not provided.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to access data belonging to other organizations.
• Reverse-engineer, decompile, or extract source code from the Service.
• Use the Service to send unsolicited communications (spam).
• Circumvent rate limits, security measures, or access controls.
• Resell or sublicense access to the Service without written permission.

8. Service Availability

• We strive for high availability but do not guarantee uninterrupted service.
• Scheduled maintenance will be communicated in advance when possible.
• We are not liable for downtime caused by third-party services (Shopify, Meta, AI providers, etc.).

9. Limitation of Liability

To the maximum extent permitted by law, Tolvren shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold Tolvren harmless from any claims, damages, or expenses arising from: (a) your use of the Service, (b) your violation of these Terms, or (c) content you send to your customers through the platform.

11. Termination

• You may cancel your account at any time.
• We may suspend or terminate your access if you violate these Terms.
• Upon termination, we will retain your data for 30 days. After that, it will be deleted unless required by law.
• Disconnecting a platform stops data syncing but does not delete historical data unless you request it.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the platform. Continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions.

14. Contact Us

For questions about these Terms:

• Email: support@tolvren.com
• Website: app.tolvren.com